1st Class Customer Service @ Milan Direct

“We're Always Open!”

At Milan Direct we are committed to providing the very best in customer service to complement our fantastic product range of designer furniture!

Whilst our competitors with more traditional business models are sleeping, we are always open and have a team of highly trained staff on board 7 days a week to answer your inquiries in a timely manner!

During “traditional” working hours of 9-5 Monday – Friday you can expect replies to your queries within 2 hours max and can chat live with our customer service representatives right throughout the day!

At Milan Direct we are committed to providing you with:

-          Faster email replies

-          Informative answers to any and all queries

-          7 days a week

We do so via:

-          Email support

-          Live Chat

-          Phone Support

At Milan Direct, 100% Customer Satisfaction is our number 1 goal and if for any reason you believe we are not living up to such high standards, please forward any concerns to customerservice@milandirect.com.au and our team of customer service representatives will attend to your concerns immediately!

Gold Award In Customer Service 2009

August, 2009

We are pleased to announce that we have just received the Gold Award in Customer Service Excellence for 2009 from the Australian Customer Service Awards. 

This award was in recognition of our commitment to customer service excellence, over the past 3 years with over 50,000 highly satisfied customers served, an honour which we are all extremely proud of.

Thank you to all our customers who partook in the award judging process.