FAQ's

Q. I Would Like To View The Milan Direct Range Of Products - Do You Have A Showroom or Store?

Milan Direct is an internet business and for that reason we do not have a showroom or a store to view our products. By eliminating these overheads we are able offer prices far lower than traditional retailers and other online retailers who have expensive showrooms that add to the cost of your purchase!

Purchasing from Milan Direct is risk free, as all products come with a 7 Day Money Back Guarantee and 12 Month Warranty! Extended Warranty options are also available for extra peace of mind.

Q. Will You Ever Add Any Products That Are Not Furniture Related?

As Australia's largest supplier of Modern Classic Designer Furniture we specialise in furniture production and as such our product range will only ever include the best value furniture in Australia.

We can however recommend Kogan Technologies (www.kogan.com.au) who run a similar business model and sell Australia's best value LCD TV's and Electronics on the market.

Q. I live in Europe. Is there anywhere I can buy your products from?

Good news for you as we are also located in the UK and ship to most countries in Europe. You can find us at www.milandirect.co.uk

Q. I bought a Milan Direct product some time ago. If I buy the same item now, will it be identical to the model I currently have?

We are constantly manufacturing stock to replenish our inventory. Whilst items generally follow identical production methods, we are always refining the manufacturing process and as such there may be some slight variations if a large amount of time has elapsed.

If you are interested in adding some more Milan Direct products to your collection, please get in touch and we can let you know if there have been any changes.

Q: What Payment Methods Are Accepted?

We thank you for paying via Direct Deposit, Amex, Visa, Mastercard or PayPal.

Q: Can I Pay For My Order Upon Delivery?

Unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

Q: How Would I Go About Acquiring a Discount Code?

From time to time we release promotional discount codes to members of our mailing list. If you would like to be emailed a discount code you can subscribe to our mailing service on any page of our website.

Q: Can my item be delivered to a PO Box?

We are unable to deliver to a PO Box as all items are sent via our Australia wide courier system. Please ensure you provide a residential or business address during check out.

Q: Does Someone Need To Be Home To Accept Delivery?

It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. For oversize items, current OH&S regulations with our couriers stipulate that the driver will require assistance unloading any items weighing over 25kg and we ask that someone capable of doing this is present for delivery.

If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person at the delivery address to assist with the placement of your items inside.

Q: Does Your Postage Fee Include Insurance?

Yes, freight costs include full insurance.

Q: How Do I Track The Progress Of My Delivery?

By close of business on the day your order has been dispatched, you will receive an email from our courier with full tracking details and information so that you can monitor your order online and in real time.

Q: What are your Warranty Terms and Conditions?

Milan Direct warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Milan Direct’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

This warranty does not cover:

• 1. Normal wear and tear;
• 2. Damage arising from abnormal use, or abuse;
• 3. Products which have not been maintained, or which have been modified;
• 4. Any indirect or consequential loss.

This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from Milan Direct will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Milan Direct to be faulty a new item will be provided. All other warranties, express or implied, are excluded.