Payment and Purchasing

• Q: Can I Pay For My Order Upon Delivery?
  

  Unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

• Q: How Do I Make Payment Via Direct Deposit?
  

  Please email your order to sales@milandirect.com.au
  Don't forget to include the following information:
      * Contact Name
      * Delivery Address
      * Phone Number
      * Order Details
  We will reply with a custom invoice and instructions on how to make payment within 24hrs.

• Q: How Would I Go About Acquiring a Discount Code?
  

  From time to time we release promotional discount codes to members of our mailing list. If you would like to be emailed a discount code you can subscribe to our mailing service on any page of our website.

• Q: If I purchase a Milan Direct product, will I be supplied with a Tax Invoice?
  

  The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@milandirect.com.au with your request.

• Q: Is It Safe To Make Credit Card Payments Online?
  

  The Milan Direct website uses SSL Encryption and has the VeriSign Secured Seal.
  All payments made on the Milan Direct website are processed by the eWay Payment Gateway which is highly reliable and secure.

• Q: Is Local Pickup An Option?
  

  Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our furniture.  All orders must be delivered using our extensive courier network.

• Q: What Payment Methods Are Accepted?
  

  We thank you for paying via Direct Deposit, Visa, Mastercard or PayPal.