1. Collection of your personal information
Milan Direct will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from third parties, including from publically available sources.
We may collect the personal information you directly give us through some of the following means:
a) When you make an inquiry or order in relation to goods or services through our Website;
b) In administering and performing our contracts with you following a purchase from our Website;
c) From other related correspondence (whether in writing or electronically);
d) While conducting customer satisfaction and market research surveys;
e) When administering any of our services; and
f) As otherwise required to manage Milan Direct's business.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers and billing information.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
3. Our purposes for handling your personal information
Milan Direct collects, holds, uses and discloses personal information to:
a) Provide you with our goods and services;
b) Manage and administer those goods and services, including account opening procedures;
c) Communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;
d) Comply with its legal and regulatory obligations; and
e) Otherwise to manage Milan Direct's business.
4. Use and disclosure of your personal information
Some of the primary purposes for which we use and disclose personal information include:
a) Maintaining customer records;
b) Delivery and supply of goods and services;
c) Account keeping and invoicing;
d) Locating and/or retrieving our goods; and
e) Administering our accounts with you.
We may also use and disclose your personal information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which may collect your personal information include:
a) Marketing our goods and services to you;
b) Goods and services development;
c) To any third-party, person or entity we engage in relation to the primary and secondary purposes;
d) Customer and market research;
e) To keep you informed of any changes to our business, goods and services or other offerings that may be of interest to you; and
f) Disclosure to any person you have consented to or which we are authorised or required by law.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
5. Protection of personal information
At Milan Direct, your personal information is treated with the greatest of care. Milan Direct maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to disposal of personal information.
Milan direct further protects personal information by restricting access to personal information to those who need access to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. Milan Direct does not collect sensitive information.
6. Direct marketing and Opting Out
Like most business, marketing is important to Milan Direct's continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions.
You may opt out at any time if you no longer wish to receive commercial messages from us.
7. Computer Tracking and Cookies
This Website is not set up to track, collect or distribute personal information not entered by visitors. However, our site logs certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others.
8. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
Milan Direct is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If Milan Direct refuses a correction request, we will provide you with a written notice stating our reasons for refusing.
9. Overseas transfers of personal information
10. Resolving personal information concerns
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: firstname.lastname@example.org.
The last update to this document was 28 March 2014.